Privacy Policy

Effective Date: July 17, 2025

1. Introduction

This Privacy Policy describes how MDP Building Services Limited (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website at https://mdpplant.com (the “Website”).

Company Registration: 12372874

We are committed to protecting your privacy and ensuring compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant privacy regulations.

2. Information We Collect

2.1 Information You Provide

We may collect information you voluntarily provide to us, such as:

• Contact information (name, email address, phone number)
• Account information (if you create an account)
• Communication preferences
• Feedback and correspondence
• Form submissions and inquiries
• Newsletter subscriptions
• Survey responses

2.2 Automatically Collected Information

When you visit our Website, we automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Device information
• Click patterns and user behavior
• Error logs and performance data

2.3 Third-Party Services

We use the following third-party services that may collect additional information:

• Google Analytics: IP address, page views, user behavior, device information, location data
• Google Ads: IP address, ad interactions, conversion data, user behavior
• Microsoft Clarity: IP address, mouse movements, clicks, scroll behavior, session recordings

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our Website
• To improve user experience and website functionality
• To analyze website usage and performance
• To communicate with you about our services
• To respond to your inquiries and provide customer support
• To comply with legal obligations
• To protect our rights and prevent fraud
• To personalize your experience
• To send marketing communications (with your consent)
• To conduct research and analytics

4. Third-Party Services and Data Sharing

We use the following third-party services to enhance our Website functionality:

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for specific processing activities
• Contract Performance: When processing is necessary to fulfill our contractual obligations
• Legitimate Interest: When processing is necessary for our legitimate business interests
• Legal Obligation: When processing is required by law

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specific Retention Periods:

• Contact form submissions: 2 years
• Newsletter subscriptions: Until unsubscribed
• Website analytics data: 26 months
• Customer support communications: 3 years
• Legal and compliance records: 7 years
• Account information: Until account deletion
• Marketing communications: Until consent withdrawal

7. Your Rights

Under applicable data protection laws, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data (“right to be forgotten”)
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request your data in a portable format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent at any time
• Right to Lodge a Complaint: File a complaint with supervisory authorities

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. You can control cookie settings through your browser preferences or our cookie consent banner.

Types of Cookies We Use:

• Essential Cookies: Necessary for the Website to function properly (cannot be disabled)
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used for advertising and marketing purposes
• Functional Cookies: Remember your preferences and settings

Cookie Management: You can manage your cookie preferences through our cookie consent banner or your browser settings. Note that disabling certain cookies may affect website functionality.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection
• Secure data centers and infrastructure
• Incident response procedures
• Regular backups and disaster recovery

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:

• Standard contractual clauses
• Adequacy decisions
• Other appropriate safeguards
• Data processing agreements

11. Children’s Privacy

Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

12. Data Breach Procedures

In the event of a data breach that poses a risk to your rights and freedoms, we will:

• Notify the relevant supervisory authority within 72 hours
• Notify affected individuals without undue delay
• Document all breaches and remedial actions taken
• Implement measures to prevent future breaches
• Provide guidance to affected individuals

13. Marketing Communications

We may send you marketing communications if you have provided consent or if we have a legitimate interest in doing so. You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly
• Updating your preferences in your account settings

14. Social Media and External Links

Our Website may contain links to social media platforms and external websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the effective date
• Sending email notifications for significant changes
• Displaying prominent notices on our website

16. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

How to Submit a Data Subject Request

To exercise your data protection rights, please contact us with the following information:

• Your full name and contact information
• Description of the right you wish to exercise
• Any relevant account information or identifiers
• Proof of identity (if required)

Response Time: We will respond to your request within 30 days. For complex requests, we may extend this period by an additional 60 days, but we will notify you of any delay.

Supervisory Authorities

For EU residents, you have the right to lodge a complaint with your local data protection authority. For UK residents, contact the Information Commissioner’s Office (ICO). For California residents, contact the California Privacy Protection Agency.